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The site currently supports eight major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.


The dye sublimation process starts with a solid, white material and dyes the image and background color into the can cooler material. The final result is a smooth finish without a raised feel.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use offset printing, which provides the highest quality of print material for both text and images.


We refer to production time as the period it takes to produce and print orders during business days, Monday through Friday, excluding holidays. Before your order is sent to production, you must approve your FREE artwork proof and have your payment processed by 11 a.m. Eastern Time. You can review the product details page for our current production time options and the estimated delivery date of your order.


The arrival date of your order is based on several factors:
The day and time your order is approved. Your artwork, delivery method and payment data must be approved by our 12 p.m. Eastern Time deadline.
The delivery destination. (Please check out the delivery date on the product page.)
Our production and delivery times are based on business days.

First of all, orders must be paid for entirely or there will be delays in shipping. Secondly, hardware only orders (No graphics at all) ship the same day if the order is placed and paid for by 12:00 p.m. If you order after these times, hardware only orders will ship the next day, end of day. Thirdly, graphic orders will ship end of day on the last production day. Your graphic designer will confirm your ship date with you.

Yes. A art proof will be sent to you by us via email, usually the same day you complete your order online, depending on the time of day we receive it. After you obtain your proof, please contact your Graphic Designer to approve the design or have changes made.

Once an order has been submitted to production, Wecannot guarantee that you will have the option to make changes or the ability to cancel your order. Applicable fees will be assessed to process any changes made at this point. Charge amounts depend on the extent of work already completed. We will advise you in writing of any and all costs incurred prior to making changes or cancellations with us. You will be responsible for payment of those charges without dispute. 

If you cancel your order with Totally Promotional prior to the commencement of production, you will be charged a fee for the work we have completed to place your order into production. 

We cannot always guarantee products will be fulfilled once an order has been approved. Some items contain limited quantities that make completion impossible. In these cases, we has the complete discretion to cancel the order and preform a reverse funds transfer. If cancellation occurs, we representative will work with you to provide applicable product alternatives. 

Please note: orders are extremely difficult to change or cancel after you have approved your order.